ZATCA Phase 2 Mandatory — Is Your Business Compliant?
Privacy Policy
Last updated: September 7, 2026
This Privacy Policy explains how Bitpro ("Bitpro", "we", "us", or "our"), based in Riyadh, Saudi Arabia, collects, uses, shares, and protects information when you use our website, software, and related services (the "Service").
1. Information We Collect
- Account & contact data: name, business name, phone number, email address, and address you provide when requesting a demo, signing up, or contacting support.
- Business data: transactions, inventory, invoices, and customer records you enter into the Service to run your business, including data required for ZATCA e-invoicing.
- Usage data: log data, device/browser information, and how you interact with our website and software, used to maintain and improve the Service.
- Communications: messages you send us via WhatsApp, email, phone, or our contact/demo forms.
2. How We Use Your Information
- To provide, operate, and support the Service, including processing transactions and generating ZATCA-compliant invoices.
- To respond to demo requests, support tickets, and other communications.
- To send service-related updates and, where you have consented, product or marketing communications.
- To maintain security, prevent fraud, and comply with legal and regulatory obligations, including Saudi tax law.
3. Legal Basis and Compliance
We process personal data in a manner consistent with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL). Where we rely on your consent (for example, marketing communications), you may withdraw it at any time by contacting us.
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Service providers who help us operate the Service (e.g., hosting, payment processing), bound by confidentiality obligations.
- Government or regulatory authorities (such as ZATCA) where required for tax compliance or by law.
- Professional advisors, or a successor entity in the event of a merger, acquisition, or sale of assets.
5. Data Retention
We retain personal and business data for as long as needed to provide the Service and to meet legal, tax, and regulatory retention requirements (including those imposed by ZATCA), after which it is deleted or anonymized.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may object to or restrict certain processing. To exercise these rights, contact us using the details below.
7. Cookies
Our website may use cookies and similar technologies to keep the site functioning, remember preferences, and understand site usage. You can control cookies through your browser settings.
8. Security
We use administrative, technical, and physical safeguards designed to protect your data. No system is completely secure, and we encourage you to use strong credentials and report any suspected security issue to us immediately.
9. International Transfers
Where data is processed or stored outside Saudi Arabia (for example, by a hosting provider), we take steps to ensure it receives an appropriate level of protection.
10. Children's Privacy
The Service is intended for business use and is not directed to individuals under the age of 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at info@bitproglobal.com or via WhatsApp at +966 57 062 4971.